Feedback and complaints

We want to hear from you, whether it is a compliment, a suggestion or a concern. Raising a complaint will not affect your services.

Tell us

Email us at service@my-homecare.online, or tell your support worker or care coordinator. A family member, friend or advocate can contact us for you.

What happens next

We will acknowledge your feedback, look into it, keep you informed, and tell you what we have done to fix the problem.